Refund policy

We want you to feel confident ordering TALLR. If your lifts don't work for you, we'll make it right. Contact: hey@tallr.store.

30-day returns

You can return any order within 30 days of delivery for a full refund, no reason needed. The item should be in re-sellable condition with any original packaging included.

How to return

1. Email hey@tallr.store with your order number.
2. We'll send you the return address and instructions.
3. Ship the item back using a trackable method where possible.
4. Once we receive and inspect the return, we process your refund within 14 days.

Refunds

Refunds are returned to the original payment method. Depending on your bank or card provider, it may take a few extra days for the money to appear in your account.

Wrong height? Swap it.

Ordered the 2 cm but want the 4 cm? No problem. Within 30 days of delivery, we can exchange your TALLR for a different height (2 cm, 3 cm or 4 cm) at no extra cost, subject to stock availability.

Damaged or faulty items

If your TALLR arrives damaged, faulty, or not as described, send a photo to hey@tallr.store within 30 days. We'll replace it for free or issue a full refund — you don't need to return the damaged item unless we ask.

Non-returnable items

Items that are worn, damaged by misuse, or missing packaging may not qualify for a full refund. We handle each case fairly and will contact you if anything is unclear.

EU & UK statutory rights

If you are a consumer in the EU or UK, your statutory rights under consumer protection laws are not affected by this policy. This policy gives you additional flexibility on top of those rights.

Changes

We may update this policy from time to time. The version that was live at the time of your purchase is the one that applies to your order.